Refund policy

Your Right to Return

You have 14 days from the date you receive your order to return items for a refund. This is in accordance with UK consumer law.

To be eligible for a return:

  • Items must be in their original condition, unused, and in the original packaging.

  • Customised or personalised furniture and assembly services are non-returnable.

How to Initiate a Return

To start a return, contact us within 14 days of delivery:

Email: info@casafinefurniture.com
Phone: +44 7876 811583

Please include your order number and details of the item(s) you wish to return. We will provide instructions and the return address.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or faulty.

  • We recommend using a trackable shipping service to ensure the safe return of your item(s).

Refund Processing

  • Refunds are issued to the original payment method once the returned item is received and inspected.

  • Refunds typically take 5–10 business days to appear in your account, depending on your bank or card provider.

Damaged or Faulty Items

If your order arrives damaged or faulty, contact us immediately. We will arrange a replacement or a full refund, including any return shipping costs.

Items That Cannot Be Returned

  • Customised or personalised furniture

  • Assembly services that have been completed

  • Items not in their original condition or used

Additional Information

  • We reserve the right to refuse returns that do not meet these criteria.

  • All returns and refunds are handled in accordance with UK consumer law.

Contact Us

For any questions or assistance regarding returns and refunds:

Email: support@casafinefurniture.com
Phone: +44 7876 811583