Your Right to Return

You have 14 days from the date of receiving your order to return items for a refund. This is in line with UK consumer protection regulations.

To be eligible for a return:

• Items must be in their original condition, unused, and with all original packaging intact.

• Assembly services or customised products are non-returnable.

How to Initiate a Return

To start a return, please contact us within 14 days of delivery:

Email: info@casafinefurniture.com
Phone: +44 7876 811583

Provide your order number and details of the item(s) you wish to return. Our customer service team will provide instructions and a returns address.

Return Shipping

• Customers are generally responsible for return shipping costs unless the item is faulty or damaged.

• We recommend using a trackable shipping service to ensure the safe return of the item(s).

Refund Processing

• Refunds are processed to the original payment method once the returned item is received and inspected.

• Refunds typically take 5–10 business days to appear in your account, depending on your bank or card provider.

Damaged or Faulty Items

If your order arrives damaged or faulty, please notify us immediately. We will arrange either a replacement or a full refund, including any return shipping costs.

Items That Cannot Be Returned

• Customised or personalised furniture

• Assembly services that have been completed

• Items not in their original condition or used

Additional Information

• We reserve the right to refuse returns that do not meet these criteria.

• Returns and refunds will always be handled fairly and in accordance with UK consumer law.

Contact Us

For any questions or assistance regarding returns and refunds:

Email: support@casafinefurniture.com
Phone: +44 7876 811583